Create Account
Buyer Benefit

Complimentary nationwide delivery · Included on every auction through November 15

Payment Returns

Payment & Returns

Effective Date: June 20, 2026  |  Last Updated: October 17, 2026

Who we are: MME AUTOHAUS (ultimateautohaus.com) is the trading name under which MME AUTOHAUS LLC operates this website and marketplace. Most vehicles listed on this site are owned by banks, lenders, consignors, and other companies (each a "Selling Company") that have a written contract with MME AUTOHAUS LLC to market and sell their vehicles through our platform. MME AUTOHAUS LLC manages your purchase from start to finish — invoicing, payment instructions, title paperwork, delivery coordination, inspection period, and returns — under the terms below.
We know that buying a vehicle online — before it arrives at your door — takes a leap of trust. That's why we've made our payment process simple and fully transparent: every invoice tells you exactly which company is selling the vehicle and exactly which business account receives your payment. Payments are always made to a verified business account — never to an individual's personal account — and every eligible return is refund-guaranteed by MME AUTOHAUS LLC, regardless of which business account received your funds.
🤝

Your refund is guaranteed by us

Every vehicle is personally inspected by our team with a verified clear title — and backed by a 5-day return window after delivery. If you return the vehicle within that window, MME AUTOHAUS LLC guarantees your refund.

Business accounts only Seller identified on every invoice Refunds guaranteed by MME AUTOHAUS LLC No buyer's premiums No hidden platform fees 5-day return window Insured during inspection Clear title verified

Table of Contents

  1. How Payment Works
  2. Who Receives Your Payment
  3. What Your Invoice Includes
  4. Accepted Payment Method
  5. Payments Over $30,000
  6. What Happens Before Your Vehicle Ships
  7. Our 5-Day Return Policy
  8. Our Refund Guarantee
  9. How to Start a Return
  10. Refund Timing
  11. What's Not Covered by Returns
  12. Protecting Your Payment
  13. Contact Us

1. How Payment Works

When you win an auction or complete a Buy Now purchase, our team issues an official invoice for your specific vehicle. Because most vehicles are sold on behalf of a Selling Company, the invoice is issued in the name of the Selling Company that owns the vehicle, and it is prepared, sent, and managed by MME AUTOHAUS LLC

Each invoice clearly identifies the Selling Company — its legal name, website, business address, and contact details — together with the exact bank account that will receive your payment. Nothing about who you are paying is left to guesswork.

One point of contact: Even when the invoice is issued in a Selling Company's name, you deal only with MME AUTOHAUS LLC throughout the purchase. You do not need to contact the Selling Company, open an account anywhere else, or arrange anything separately — we coordinate the full transaction for you.

2. Who Receives Your Payment

Depending on the contract we hold with the Selling Company for your vehicle, your invoice will direct payment to one of two business accounts:

Option A

MME AUTOHAUS LLC

Where the Selling Company has contractually authorized us to collect payment on its behalf, your invoice directs payment to the business account of MME AUTOHAUS LLC

Option B

The Selling Company

Where the vehicle owner settles directly, your invoice directs payment to the business account of the Selling Company named on the invoice.

In both cases, the account holder name on the payment instructions will always match either MME AUTOHAUS LLC or the Selling Company named on your invoice. No other payee is ever used.

We never ask buyers to send funds to an individual's personal bank account. If you ever receive payment instructions naming a private individual, or a company that does not appear on your invoice, do not send funds — contact us immediately using the details in Section 13.

3. What Your Invoice Includes

Every official invoice contains the following details so you can verify exactly who you are paying:

Invoice detail What it tells you
Selling Company Legal name, website, business address, and contact details of the company that owns the vehicle.
Managed by MME AUTOHAUS LLC (MME AUTOHAUS) as the platform managing your transaction.
Vehicle Year, make, model, VIN, and the auction or listing reference.
Amount due The total purchase price, any applicable taxes or delivery charges, and installment schedule if applicable.
Payment account Account holder name (MME AUTOHAUS LLC or the Selling Company), bank name, and wire details.
Payment reference The reference to include with your wire so your payment is matched to the correct vehicle and invoice.

4. Accepted Payment Method

At this time, payments are made by bank transfer (wire transfer) only. Bank transfer provides a clear, traceable payment record for both you and us, and avoids the additional processing costs associated with card-based payment methods.

Please include the payment reference shown on your invoice with your transfer. Once your payment is received, our team will confirm it to you in writing.

Financing: If you are financing your purchase through MME AUTOHAUS, your down payment is made by wire transfer using the same invoice process, and the remaining balance follows the terms of your financing agreement.

5. Payments Over $30,000

For purchases above $30,000, we offer the flexibility to split payment into two installments:

1

First Installment

Typically around half the purchase price, due to confirm your win and begin processing.

2

Title Processing

We finalize paperwork and clearance with the Selling Company and originating institution.

3

Final Installment

The remaining balance is due once title paperwork is fully cleared.

4

Vehicle Ships

Delivery is scheduled once the full payment has been received.

Important: A vehicle does not leave for delivery until the full payment has been received and confirmed. Both installments are paid to the same business account named on your invoice.

6. What Happens Before Your Vehicle Ships

  • Your payment is received and confirmed to you in writing;
  • Our team finalizes title transfer paperwork with the Selling Company and originating institution;
  • Delivery logistics are scheduled around your availability and shared with you, including estimated arrival timing;
  • Your vehicle is shipped, fully insured, to your delivery address.
After delivery: Your 5-day inspection period begins on the day the vehicle is delivered. During this period you can inspect and drive the vehicle and decide whether to keep it.

7. Our 5-Day Return Policy

Once your vehicle is delivered, the clock starts on your 5-day inspection period. This is your chance to drive it, look it over, and make sure it's the right fit — and if it isn't, for any reason, you can return it.

What you can do Details
Inspect & drive Take the vehicle out, check it over, get comfortable with your purchase.
Change your mind You can return it for any reason within the 5-day window.
Stay insured The vehicle remains fully insured by MME AUTOHAUS for the entire 5-day period.

The goal of this policy is to take the risk out of buying a vehicle you haven't seen in person — not to make returns difficult.

8. Our Refund Guarantee

MME AUTOHAUS LLC guarantees the refund of every eligible return made under this policy. This guarantee applies regardless of whether your payment was received by MME AUTOHAUS LLC or by the Selling Company named on your invoice.

Our contracts with every Selling Company cover returns made within the inspection period. If a return is accepted, you do not need to pursue the Selling Company for your money — we are responsible for making sure your refund is paid in full under the terms of this page.

In short: You pay the business account on your invoice. If you return the vehicle within 5 days, MME AUTOHAUS LLC stands behind your refund — whichever account received the funds.

9. How to Start a Return

  1. Contact our Support Center within your 5-day inspection window, by email or phone.
  2. Let us know you'd like to return the vehicle — you don't need to give a detailed reason, though we're always happy to hear feedback.
  3. We confirm your return request in writing and arrange pickup logistics with you directly.
  4. Once the vehicle is collected and its condition is checked, your refund is processed (see Section 10).
Your return request must be received by our Support Center within the 5-day window. The pickup itself may take place after the window closes — that does not affect your eligibility.

10. Refund Timing

Refunds are paid by bank transfer to the account you paid from within up to 7 business days of the returned vehicle being received and its condition checked. Your bank's own processing times may add a short delay before the funds appear in your account.

11. What's Not Covered by Returns

To keep this process fair for everyone, a few common-sense exceptions apply:

  • Damage, accidents, or losses caused by the buyer during the inspection period — even though the vehicle remains insured, buyer-caused damage may be deducted from your refund or invoiced separately.
  • Return requests received after the 5-day inspection window has closed.
  • Vehicles not returned in substantially the same condition as delivered (normal test-driving wear is expected and fine).

Outside of these reasonable exceptions, we want this to be an easy, low-stress process for you.

12. Protecting Your Payment

Wire fraud targeting vehicle buyers is common across the industry. Please follow these simple rules:

  • Only pay using the instructions on your official invoice from MME AUTOHAUS.
  • Check that the account holder name is either MME AUTOHAUS LLC or the Selling Company named on your invoice.
  • Before sending a wire, you are welcome to call us at (213) 282-4993 to confirm the bank details verbally.
  • We will never change bank details by email alone, and we will never ask you to pay a private individual, use gift cards, or use cryptocurrency.
  • If anything looks different from what is described on this page, stop and contact us before sending funds.
Questions before you bid? Reach out to our Support Center at any time. We're happy to explain which Selling Company owns a specific vehicle, how payment will work for it, and how returns are handled — before you place a bid.

13. Contact Us

Have a question about an invoice, payment details, or want to start a return? We're here to help.

MME AUTOHAUS LLC 408 S Arrowhead Ave
San Bernardino, CA 92408
United States
↑ Back to top